Privacy Policy

At Hatch Nutrition, we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal and health information in accordance with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020.

1. What Information We Collect

To provide holistic nutrition and lifestyle support, we collect:

Contact Details: Name, email, and address.
Health Information: Dietary habits, medical history, lifestyle details, and any health goals or concerns you share.
Billing Information: Payment details for services rendered.

2. How We Collect Your Information

We collect information directly from you when you:

Fill out an intake form or questionnaire.
Engage in a consultation (in-person or online).
Email or message us. We will only collect information from third parties (like your GP) if you have given us explicit permission to do so.

3. Purpose of Collection

We collect this information to:

Assess your nutritional needs and provide personalised advice.
Communicate with you regarding your appointments or progress.
Process payments and maintain business records.

4. Storage and Security

We take reasonable steps to keep your information safe from loss or unauthorised access.

Digital Records: Stored on password-protected cloud storage
Retention: We keep your health information for 10 years, as required by health regulation, after which it is securely destroyed.

5. Disclosure of Information

We do not share your information unless:

You have authorised the disclosure (e.g., to your GP or another health provider).
We are required to do so by law.
There is a serious threat to your health or safety or that of others.

6. Your Rights

You have the right to:

Access: Ask for a copy of the personal information we hold about you.
Correction: Request that we correct any information you believe is inaccurate.
Complaints: If you have concerns about how we handle your data, please contact us directly. You also have the right to complain to the Office of the Privacy Commissioner (privacy.org.nz).

7. Contact Us

For any privacy-related inquiries or to exercise your rights, please contact our Privacy Officer:

Hatch Nutrition

Email: julia@hatchnutrition.co.nz

Location: Auckland, New Zealand